Frequently Asked Questions
Everything you need to know about your Onia experience.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-7 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain sale items may be final sale.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend comparing your body measurements to our chart to ensure the perfect fit, as our silhouettes range from tailored to relaxed.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Shop Pay.
How should I care for my Onia garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner garment label. Most of our swimwear should be rinsed in cold water after use and laid flat to dry.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.